US warehouse_ USPS delivery delay notification
Dear Transbang members, Due to the impacts of COVID-19, the US epidemic has not been effectively controlled. With the accumulation of holiday season packages, and the limited employee, the USPS Post has been delayed about 14-20 working days than usual. We appreciate your patience. If you have any questions, please contact customer service team, thank you for your support and cooperation.
Parcel and registered name (Chinese, English and Katakana) need to be the same
Dear TRANSBANG members, Thank you for your continued support and attention. In order to speed up the warehouse operation and prevent the illegal and improper uses of our warehouse address, from now on, only the packages under registered accounts and usernames (Chinese, English and Katakana) will be stocked in. Also, to improve the service quality, we will no longer provide services for non-registered users. Services include but not limited to package enquiries, delivery checks, and receipts. Thank you for your support.
US warehouse_USPS Suspension of Delivery Area
Dear Transbang member, The USPS Postal Service will suspend delivery to the following areas due to the impact of COVID-19 and packages volume increases: Angola, French Guiana, Mauritius, Sierra Leone, Brunei, Guadeloupe, Republic of Congo, South Sudan, Central African Republic, Laos, Reunion (Bourbon), Tajikistan, Chad, Liberia, Saint Pierre and Miquelon (Miquelon), Timor-Leste, Cuba, Martinique, Seychelles, Yemen For more information, please refer to the USPS official website: https://about.usps.com/newsroom/service-alerts/international/welcome.htm
US FedEx Service maintenance notification
Dear Transbang members, To cooperate with FedEx system maintenance, Transbang US Warehouse will temporarily stop FedEx relevant services including calculating shipping fee, making payments, and tracking packages from 2021/03/20 12:00 p.m. CT — 2021/03/22 12:00 a.m. CT. Please do not make any payment until the maintenance is finished. Sorry for any inconvenience caused. Thanks for your support and cooperation.
US warehouse_ Day off on Feb.16, 2021
A severe snowstorm strikes the US over the last couple of days. Hence, the US warehouse will be closed on Feb.16 regarding the safety of employees. Thanks for your support and understanding.
Transbang's Holiday Hours for Chinese New Year
Dear Transbang members, The Lunar New Year is around the corner, there’s a slight adjustment in the business hours. Service team: Opening from 09:00-16:00 on Feb.11 New Year’s Eve, and 09:00-18:00 as usual the day after. US warehouse: Business hours are unaffected, only opening from 09:00-15:00 on Feb.11 New Year’s Eve, All deliveries are severely delayed for multiple reasons, covid-19, Christmas/new year holidays, spring break, to name just a few. *Customs in Taiwan, China, Hong Kong, and Macau are off during the new year, which would lead to a delay in customs clearance. Japan warehouse: Business hours are unaffected. Day off on Sundays. Deliveries will be delayed due to covid-19 and spring break. *Customs in Taiwan, China, Hong Kong, and Macau are off during the new year, which would lead to a delay in customs clearance. Thank you for all your support and consideration. We wish you a very happy Lunar New Year!!
The US Warehouse Will Take a Day off on 15 Feb, 2021.
The US warehouse and the US Post will take a day off on the Presidents'Day (15 Feb, 2021 EST)
The US Warehouse Will Take a Day off on 18 Jan, 2021.
The US warehouse and the US Post will take a day off on the Martin Luther King, Jr. Day (18 Jan, 2021 EST)
The US warehouse is closed during US Federal Holidays.
12/24 Christmas Eve: 9: 00-15: 00 12/25 Christmas Day: a day off 12/31 New Year's Eve: 9: 00-15: 00 01/01 New Year's Day: a day off